Furniture Plan
When your furniture becomes stained or accidentally damaged, your SmartOne Plan provides you with worry-free repair.
Furniture Protection Plan
Items covered:
- Occasional / Side Chair
- Ottoman / Futon
- Loveseat / Oversized Chair
- Occasional Tables
- Sofa / Sectional
- Dining chairs, tables, benches
- Sofabed
- Mechanical or Electrical Upholstered Furniture
- Bedroom Furniture
- Shelving
- Area Rugs
Items Not covered:
- Mirrors
- Outdoor Furniture
- Pet Furniture
- Accessories
Furniture accidents happen.
Our cost-effective repair solutions for home furnishings are designed to protect family budgets while removing the stress out of home management.
What IS covered For Upholstered Furniture?
(Fabric, full or top grain leather, leather-look, bi-cast leather, bonded leather, or vinyl furniture and becomes accidentally stained or damaged from a specific incident)- Dye transfer (newsprint and denim only)
- Common household foods and beverages
- Human and pet bodily fluids
- Household food oil and grease
- Cosmetics or nail polish
- Ballpoint pen ink or crayon
- Rip, tear or cigarette burn(s)
What IS covered For Wood Furniture?
(Covered, finished wood furniture that becomes accidentally stained or damaged from a specific incident)- Liquid marks or rings, heat marks
- Scratches which penetrate the finish
- Warping, lifting or bubbling of veneers from foods & beverages
- Any glass or mirror component that becomes chipped or broken
- Common household foods & beverages
What IS NOT covered?
- Wear and tear/ Abuse or Misuse
- Pet Damage (Other than staining by pet bodily fluids)
- Covered Products damaged in transit or in storage
- Permanent marker, paint, permanent dyes, corrosives, nail polish remover, acids, permanent inks or gum
- Accumulation of stains, soiling, and perspiration
- Seam separation and manufacturer defects
- Abuse or misuse
- Cracking and peeling, fading and discolouration
Your service plan includes:
SPILLS & STAINS
Removal of accidental household food, beverage and human or pet bodily fluid stains.
ACCIDENTAL DAMAGE
Accidental damage such as rips, tears, and burns on upholstered furnishings or heat marks and liquid rings on wood furniture.
Protect the family budget.
Avoid the high cost of removing stains, repairing accidental damage to home furnishings.
FAQS
Some of the most frequently asked questions are answered here.
Who is ZucoraHome?
For more than 40 years, ZucoraHome has been helping to create happy homes and healthy families. With almost 2 million plan holders, we maintain and repair household covered items.
What is a home warranty?
In Canada, the term “Home Warranty” often refers to a plan that is generally provided by home builders for new homes. A Home Warranty typically provides protection against defects in work and materials as well as major structural defects. To avoid confusion, the term “Home Service Plan” is used to describe a service agreement that covers major household products such as furniture, appliances and home systems.
What's the difference between a SmartOne Plan and homeowner's insurance?
A homeowner’s insurance policy generally provides coverage that repairs or rebuilds your home for unexpected events that cause damange such fire, smoke, a falling tree, or other events caused by weather such as lightning, wind, hail, fires or other natural disasters. Some policies also cover loss of personal property due to theft or vandalism. However, unlike a home service plan, a homeowner’s insurance policy does not cover everyday breakdowns or failure of your home furnishings, major appliances or essential home systems resulting from normal wear and tear. A SmartOne Plan covers the cost of repair for most product failures.
Why should you choose a SmartOne Plan?
A SmartOne Plan from ZucoraHome offers a wide range of coverage for multiple items in your home should they become accidentally damaged. A few reasons why you should consider a SmartOne Plan:
Broad coverage. Plans are available for home furnishings, major appliances and home systems.
Experience. For more than 40 years, ZucoraHome has been helping Canadian families protect their homes and their budgets.
Service. We believe in finding solutions by using manufacturer-approved parts and qualified technicians to provide repair services fast.
What's NOT covered by a SmartOne Plan?
While your SmartOne Plan provides protection for Covered Items that are accidentally damaged, we do not cover any products that fail or breakdown due to neglect, misuse, abuse or where previously damaged or not functioning prior to your Agreement becoming effective. Non-mechanical parts, consumable items (e.g. batteries, light bulbs, etc.) that aren’t related to the primary function of a covered item are not included for coverage by the plan.
How do I obtain service?
Requesting priority service from ZucoraHome is very easy:
Contact us 24/7 by submitting your Service Request online at any time at request.zucorahome.com
We will review your Service Request and if required, we will arrange for a qualified technician to respond to your request at a time that is convenient for you. All you pay is a $75.00 Trade Service Fee and your SmartOne Plan covers the cost of repair, parts and labour.
Once your item has been repaired, we will follow up with you to ensure your satisfaction.
How are repairs provided for covered items?
Through our national network of qualified service technicians, we deliver professional, timely and expert service when you need a product repair.
Following review of your Service Request, one our professional service technicians will contact you to arrange a convenient time to visit and provide your product repair.
What if I want to use my own repair technician?
To ensure our Smarter Living Members receive the highest quality service and professional repairs from qualified technicians, we are not able to approve or reimburse for work performed by an outside service technician or work performed without our authorization.